COVID-19 FAQ's

COVID UPDATE

There are no restrictions on interstate travel to the ACT.

If you are currently under isolation or quarantine in another state or territory as a confirmed case of COVID-19 or a household contact or have been declared a close contact by another state or territory, and are seeking to travel to the ACT, you should follow the guidance at www.covid19.act.gov.au

If you test positive for COVID-19 on a PCR test in the ACT, or you submit a positive RAT result, you will be contacted by ACT Health by phone, text or email.

You will also be sent a text message with a link to a short survey to complete. Completing this survey will make sure you get information to support you while in isolation.

Everyone who tests positive for COVID-19 must isolate for at least 7 days. The day you had your positive COVID-19 test is day zero. You will receive written clearance from isolation when you have completed your period of isolation. You will be cleared from isolation at 11.59pm on day 7.

Crowne Plaza asks that people assess their personal risk and circumstances to check whether they are at high risk of being exposed to COVID-19 or transmitting it to others.

If you would like to speak to the team about an upcoming booking please call (02) 6274 5555.

I have a wedding booked next year at your hotel and only vaccinated guests will be invited. Can you guarantee that your colleagues will be vaccinated?

We are strongly encouraging all colleagues to get vaccinated as soon as they have the opportunity to do so, and we would expect that the majority of our colleagues will be vaccinated by the date of your event, however we are unable to guarantee it at this point in time.

Are all your staff vaccinated?

We are strongly encouraging all colleagues to get vaccinated as soon as they have the opportunity to do so, but we are not mandating vaccinations at this point in time. We don’t currently require employees to disclose their vaccination status but have opened channels for them to provide their vaccination status if they are comfortable doing so.

Why are you not mandating vaccinations?

We are hugely supportive of the drive to get our community full vaccinated, and recognise that it’s key to getting our country moving again and the recovery of our industry. We are strongly encouraging all colleagues to get vaccinated as soon as they have the opportunity to do so. We are aware that some organisations have mandated vaccinations for their employees. IHG’s business model, where we manage or franchise hotels that are owned by a third party, makes it a little more complex to mandate. We do, however, continue to review and work with our hotels to make the right decisions that protect colleagues, guests and the community.

What are you doing to encourage your employees to get vaccinated?

We are providing paid leave for full-time, part-time and casual colleagues to attend vaccinations. We have also been sharing regular updates through our internal channels to staff with our message of encouragement to get vaccinated as soon as they have the opportunity to do so and are asking people to share photos of their second jab on social channels to drive awareness and behaviour.

Would you mandate vaccinations if required by the government?

Yes. We always follow government advice and are prepared for that possibility.